Ways of Working: The Double Diamond

Select
A Project

Simplifying complexity into clear, scalable outcomes across people, platforms and emerging technology.

Design Sprint Toolkit (Master Template)

The standard structure every project follows: an overview, then the design process.

Design Sprint
Toolkit

Teams can move from idea to tested prototype in days, not months with a repeatable method.

Sketches of a design process: wireframes, layouts and notes on paper
LEADERSHIP CREATING THE CONDITIONS THAT ALLOW INNOVATION, INCLUDING CULTURE CHANGE, SKILLS AND MINDSET DESIGN PRINCIPLES 1. BE PEOPLE CENTERED 2. COMMUNICATE (VISUALLY & INCLUSIVELY) 3. COLLABORATE & CO-CREATE 4. ITERATE, ITERATE, ITERATE METHODS BANK EXPLORE, SHAPE, BUILD Discover Define Develop Deliver CHALLENGE OUTCOME ENGAGEMENT CONNECTING THE DOTS AND BUILDING RELATIONSHIPS BETWEEN DIFFERENT CITIZENS, STAKEHOLDERS AND PARTNERS

Vision

To build delightfully satisfying experiences.

Mission

To simplify complexity into scaleable outcomes across people, platforms and emerging technology.

Principles

User-Centric

Start from the person’s real goal and pain point

Empathy first

Understand the people behind the requirements

Clarity over complexity

If it isn’t clear, it isn’t finished.

Design with data

Decisions start from evidence, then get tested.

Systems over one-offs

Build modular patterns and components that scale.

Accessible by default

Accessibility is part of the build foundations.

Open collaboration

Share work early and involve the people who’ll be affected.

Test and learn

Ship the smallest useful version, measure it and iterate.

Leadership

Make the trade-off visible and take responsibility for it.

Ask Us Anything

I’d welcome the chance to talk through how I can help.